Shipping policy

 

Unless specifically quoted for and agreed upon in advance, our standard delivery service constitutes a courier curbside delivery only and not delivery & installation. This means that the courier will deliver the new item to the nearest accessible point at the specified address. Please be aware that this service does not include assembly, unboxing, entering the premises, or carrying the item upstairs. Should you require any additional services, such as in-home delivery, assembly, or installation, please contact us for a separate quotation and arrangement.

Please note: Delivery prices shown are estimates based on metro area addresses and standard parcel delivery. For larger items—especially those over 30kg or requiring a pallet—we will provide an accurate delivery cost after your order is placed. If you’d like a quote beforehand, just send us your delivery address and we’ll be happy to provide one.

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

Standard delivery by post. Delivery takes 5 - 7 business days.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and public holidays.

You will be required to pay delivery charges in addition to the price of the goods you purchase, unless specified as free delivery. The delivery fee will be shown when checking out, before completing your purchase.

If you purchase goods from us for delivery to a destination outside Australia your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

We aim to deliver products to you at the place of delivery (“Delivery”) requested by you within the time indicated by us at the time of your Order, but we can’t absolutely guarantee firm Delivery dates or times. Delivery options are set out here and here although such information is indicative only.

We will try to let you know if we expect to be unable to meet our estimated Delivery date or time, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late or delayed Delivery.

By default, you provide authority to leave items at the address specified in your Order. If the delivery driver deems the area unsafe in their discretion, your Order will be redirected to a collection point, redelivered in the next Delivery run (where available) or returned back to our Fulfilment Centre.

Please note that it might not be possible for us to deliver to some locations, nor are we able to offer equivalent delivery options to locations that we do service. If we are unable to deliver to your location, we will use the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

Unless otherwise specified by you, all risk in the product shall pass to you upon Delivery. If Delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the product.